This refund policy applies to all purchases made through Mouse House Magic, including Premium Memberships and Lightning Lane Planning Credits.
Premium Memberships
Monthly Subscriptions
- No Refunds: Monthly subscriptions are non-refundable once payment is processed
- Cancellation: You may cancel your subscription at any time through your billing portal
- Access: If you cancel, you will retain access to premium features until the end of your current billing cycle
- Auto-Renewal: Cancellation prevents future charges but does not refund the current period
Yearly Subscriptions
- No Refunds: Yearly subscriptions are non-refundable once payment is processed
- Cancellation: You may cancel your subscription at any time through your billing portal
- Access: If you cancel, you will retain access to premium features until the end of your yearly billing cycle
- Bonus Credits: Any bonus Lightning Lane credits granted with yearly memberships will remain in your account even after cancellation
Lightning Lane Planning Credits
- No Refunds: Lightning Lane credit purchases are final and non-refundable once payment is processed
- No Expiration: Credits never expire and will remain in your account indefinitely
- One-Time Use: Each credit provides one Lightning Lane availability report for one park on one specific date
- Service Delivery: Credits are consumed when you submit a Lightning Lane planning request, regardless of the content or usefulness of the results
- Technical Issues: In the rare event of a technical failure that prevents report generation, we will credit your account or provide a replacement report
Important Considerations
Service Nature
Our services provide planning tools and information access. The value is delivered upon:
- Immediate access to premium features upon subscription activation
- Generation and delivery of Lightning Lane availability reports
- Access to exclusive Disney vacation planning tools and data
Billing Cycles
Premium Access Continuation: When you cancel a subscription, you continue to have access to premium features until the end of your current billing period. This ensures you receive the full value of your payment while preventing future charges.
Payment Processing
- Secure Processing: All payments are processed securely through Stripe
- Immediate Processing: Charges are processed immediately upon successful checkout
- Currency: All prices are listed and charged in US Dollars (USD)
- Billing Portal: Manage your subscriptions and view payment history through your account billing portal
Questions or Issues?
If you have any questions about this refund policy, encounter technical issues with our services, or need assistance with your account, please don't hesitate to contact us directly.
Email: MouseHouseMagicMail@gmail.com
Policy Updates
This refund policy may be updated from time to time to reflect changes in our services or legal requirements.
Any changes will be posted on this page with an updated effective date. Your continued use of our services
after any policy changes constitutes acceptance of the updated terms.